Apple has been in a little trouble since the day its’ much awaited iPad Pro launched. After the iFixit’s complete teardown and the poor reparability score, the sales spirit of many people have been low. Nonetheless, as they say, Apple is Apple! The orders and stores are lining up with the jittery customers willing to buy the new tablet.
But, a few days ago, we came across the news that some of the iPad Pro users’ are complaining about an issue with the device. The complaint was in a form of thread on a popular networking site, Reddit and even on the Apple Support Communities website.
The famous issue is that when users plug their iPad Pro in a slate, the device becomes completely unresponsive. The screen goes blank, like dead and the effort to restart the device is excruciating. Practically, this means that once your tablet is fully charged, it needs to be unplugged instantly or else you will have to suffer with the black screen.
Apple has now affirmed that the problem is existent on many devices. The company claims that it is looking into the situation very closely. The company on its website posted a complete instruction saying;
If an iPad Pro “doesn’t respond when you press buttons or tap on the screen, and the screen is black.” The temporary answer is to force reset the tablet by “pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.”
As far as the reach of problem is concerned, there is no specific factor indicating it. Both 32GB and 128GB models are affected. The main concern for the iPad owners is that whether Apple is really interested in solving this issue even if there is a hardware kind of issue.
Until Apple completely solves the issue, owners of the device can try some help and suggestions mentioned in the 21-page report published on Apple’s communities pages.