Samsung’s failure to timely update its software seems hurting the users which made a Dutch watchdog to move to court against the company. The consumer protection watchdog in Netherlands took up the issue which has recently been reported by users of Samsung devices. The Consumentenbond reportedly filed the lawsuit after discussing the matter with Samsung in private. But with no results from talks, now the issue seems to enter into the court.
The agency has accused Samsung of unfair trade practices. According to the claims, Samsung explicitly avoids mentioning a clear time to consumers for software updates. While the Android updates are regularly surfacing, Samsung usually found putting its users on wait for updates. Majority of Samsung users have been unable to enjoy the latest Android features on time.
The agency wants Samsung to update its devices to latest Android version for two years and within four weeks of availability of new code. Though the demands will probably be welcomed by the users, it seems hard for Samsung to meet the demands for different reasons.
Samsung is also accused of not being transparent with critical security updates. The consumentenbond mentions the case of security updates to fix Stagefright exploits. The agency however accepts that Samsung is not the only manufacturers to use such unlawful tactics. But it claims that Samsung is explicitly using the tactics as it has an uncontested grip over the local market.
In support of their claims, the agency has provided its research data showing the poor upgrade policy and other malpractices at large scale. According to the research results the consumentenbond observed about 82 percent of Samsung devices were not updated even in last two years. And almost none of company’s devices are upgraded to Android 6.0 Marshmallow even after three months of its launch.
The Consumentenbond has demanded some key actions against Samsung on the basis of certain claims it has made in the lawsuit. The agency wants Samsung to update its devices to latest Android version for two years and within four weeks of availability of new code. Though the demands will probably be welcomed by the users, it seems hard for Samsung to meet the demands for different reasons.